Privacy Policy

Beyond the Overwhelm Last updated: 05.08.26

1. Who We Are

Beyond the Overwhelm (“we”, “us”, “our”) provides ADHD coaching services for working parents. This policy explains how we collect, use, store and protect your personal data when you visit our website or use our services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Melanie Illman, trading as Beyond the Overwhelm Email: hello@beyondtheoverwhelm.com ICO Registration Number: 00015096572

2. What Personal Data We Collect

Contact details — name, email address, phone number, postal address Enquiry and booking information — details shared via contact forms, discovery calls, or booking tools Coaching and health‑related information — information you choose to share during coaching sessions, intake forms, or assessments, including ADHD‑related details, wellbeing, work and family circumstances (this is special category data) Payment information — paid securely via bank transfer; we do not store full card details Website usage data — pages visited, browser type, analytics data (via cookies) Communications — emails, messages, or call notes relating to our work together

3. How and Why We Use Your Data

Responding to enquiries and providing coaching services Legal basis: Performance of a contract

Keeping professional records of coaching sessions Legal basis: Legal obligation / legitimate interest

Processing payments and invoicing Legal basis: Performance of a contract / legal obligation

Sending information you’ve requested (e.g., newsletters)Legal basis: Consent

Improving our website and services Legal basis: Legitimate interest

Safeguarding and risk management Legal basis: Legal obligation / vital interests

4. Special Category (Health) Data

Coaching conversations may include health‑related information such as ADHD diagnosis or symptoms. We only use this data to deliver coaching support, and we ask for your explicit consent before holding or using this information. You may withdraw consent at any time, though this may affect our ability to continue coaching.

5. Who We Share Your Data With

We do not sell your data. We may share limited information with:

  • Service providers supporting our operations (Squarespace, payment processors, email platforms, booking systems)

  • Our clinical/coaching supervisor — anonymised or de‑identified session content

  • Regulatory or legal bodies (HCPC, HMRC, courts) when required by law

Some providers may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

6. How Long We Keep Your Data

  • Coaching/client records: typically 7 years after our work ends

  • Financial records: 6 years (HMRC requirement)

  • Marketing data: until you unsubscribe or request deletion

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • Complain to the ICO at ico.org.uk

To exercise these rights, contact us at hello@beyondtheoverwhelm.com.

8. Cookies

Our website may use cookies for functionality and analytics. You can control or disable cookies through your browser settings.

9. Children’s Data

Our services are aimed at adults. We do not knowingly collect personal data from children without parental/guardian consent.

10. Changes to This Policy

We may update this policy occasionally. The “last updated” date shows when it was last revised.

11. Contact Us

If you have questions about this policy or how we handle your data, contact: Melanie Illman - hello@beyondtheoverwhelm.com